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InnoDesk

Modern, intelligent, and uncluttered customer support softwarewith AI automation and human handover to help you provide high-quality, reliable customer support around the clock.

Product Goal

Make 24/7 customer support possible for every business.

InnoDesk’s intelligent AI keeps learning,
knows when to answer, when to handover and when to escalate,
so you can provide high-quality, reliable customer support around the clock.

We believe every business—regardless of size—should be able to deliver instant, high-quality customer support. That’s why InnoDesk combines powerful Agentic AI with a clutter free interface, making it easy for anyone to create, train, and deploy an AI support agent in minutes—without technical knowledge.

01. Upload Your Knowledge

Your knowledge becomes the AI’s knowledge.

Import PDFs, Word documents, FAQs, help center articles, Notion pages, or simply enter your website URL.

  • PDF & DOCX document upload
  • Website URL & help centre pages
  • FAQs, articles & Notion pages
Knowledge Sources 4 items
Drop files here
PDF, DOCX, or paste a website URL
Training
Indexing
AI Assistant ready
02. Train Your AI

No prompt engineering. No AI expertise.

Your AI learns your products, services, policies, and business knowledge automatically. No prompt engineering. No AI expertise.

  • Automatic indexing of your content
  • Zero code, zero AI expertise
  • Learns products, services & policies
03. Go Live

Instant support, on every channel.

Add your AI to your website or connect messaging channels. Your customers receive instant support 24/7.

  • Website chat widget
  • WhatsApp & webhook-based email
  • REST API connections
Hi! How can I help today? AI agent · just now
04. Inside InnoDesk

A clutter-free workspace for support teams.

One inbox for AI and human conversations, with the tools your team needs and nothing it doesn’t.

InnoDesk workspace showing AI and human conversations in a unified inbox

Platform Capabilities

Everything support needs. Nothing it doesn’t.

Everything you need to create, train, and deploy your AI support agent—in one platform.

Train with Knowledge

Create an AI unique to your business by training it with your content.

PDFsWebsitesFAQsDocs

Agentic AI Actions

Allow your AI to perform real actions through custom integrations and webhooks.

Order statusCreate ticketsAppointments

Omnichannel Support

Support customers across all channels with unified conversation history.

Website ChatWhatsAppEmailREST API

Tool Integrations

Integrate with Shopify, WooCommerce, custom REST APIs, and internal systems.

ShopifyWooCommerceCustom APIs

Human Handoff

AI handles routine support. Complex queries transfer to human staff seamlessly.

Seamless transferFull history

Analytics & Insights

Track resolution rates, escalations, CSAT, and agent resolution metrics in real time.

ResolutionsCSATEscalations

More integrations, including Instagram and Messenger, are planned.

Why InnoDesk?

Traditional support vs. InnoDesk support.

Simply upload your business knowledge, customize your assistant, and deploy it in minutes—without technical knowledge.

Aspect Traditional Support InnoDesk Support
Availability Business hours only 24/7 availability
Responses Manual replies AI-powered automation
Response Time Long response times Instant responses
Workload Repetitive work Automated resolutions
Scaling Expensive to scale Scales effortlessly
Team Model Human-only support AI + Human collaboration

Industries

Built for teams of every kind.

Whether you run a SaaS product, a store, or a clinic, InnoDesk gets your AI support agent live in minutes.

SaaS
Ecommerce
Agency
Healthcare
Education
Real Estate
Professional Services
Startup

FAQ

Frequently asked questions.

Do I need technical knowledge to use InnoDesk?

No. If you can upload a document or enter your website URL, you can build and deploy your AI support agent.

How does the AI learn my business?

Simply upload your documents, FAQs, knowledge base, or website. Your AI automatically indexes and learns from your content.

Which channels are supported?

Website chat, WhatsApp, webhook-based email, and REST API, with more integrations planned.

Can I connect my own APIs?

Yes. You can securely connect your own REST APIs so your AI can perform actions specific to your business.

Can customers speak with a human?

Absolutely. When needed, conversations can be handed over to your support team with the full conversation history.

Bring 24/7 customer support to your business.

InnoDesk is currently in pre-launch. Visit InnoDesk to learn more and join the waitlist to be among the first to deploy your own AI support agent.

Visit InnoDesk

Questions about InnoDesk? [email protected]